Please note: Due to high shipping volumes and COVID, many carriers are experiencing shipping delays in certain areas. We ask for your patience during this time and we appreciate your business.
At ShopIncense, our goal is to bring peace, health, creativity & more into your life and into your favorite spaces.
It starts with our unbeatable shopping experience (see details below):
- Free shipping on orders $15 and up, flat $4.00 shipping for orders under $15.
- All orders ship from within the United States - we are a 100% US-based business.
- Orders ship same or next business day.
- Orders ship via USPS (3-5 Day) - PO Boxes & APO/FPO accepted for most orders.
- Orders ship in unbranded packages straight to you from our warehouse.
- Shipping within the United States only (we do not ship internationally at this time).
- 30-Day Free Returns.
Free Shipping On All Orders Over $15
Free shipping on orders $15 and up, flat $4.00 shipping for orders under $15.
US Shipping Only
Currently, we only ship within the 50 US states, Puerto Rico, and APO/FPO. International shipping is unavailable through ShopIncense.com.
Most orders will ship via USPS with a 3-5 day shipping time. Once available, your tracking information should show an estimated delivery date.
Occasionally, orders will ship via UPS or FedEx with a 5-7 day shipping time. Once available, your tracking information should show an estimated delivery date.
ShopIncense cannot guarantee delivery dates due to the many factors outside of our control.
Shipping destinations outside the U.S. lower 48 states, DC, and PR:
- This includes: Alaska, Hawaii, American Samoa, Guam, APO/FPO, MP, VI, Marshall Islands, Micronesia, Palau
- Due to rising shipping costs and surcharges, Bulk Pack items now only ship to the lower U.S. 48 states, DC, and Puerto Rico. We apologize for any inconvenience this may cause.
- Orders of any items that we determine to be too large or too heavy may need to be cancelled due to extreme shipping costs. If we have any issues like this, we will reach out to you via email and you will be issued a full refund.
All Orders Ship To You From Within the United States
Most orders ship from our warehouse in Georgia. It is important to us that you get your order fast - orders will never ship to you from outside of the US.
It is the recipient's responsibility to ensure the security of the delivery location. We generally do not honor 'Not Received' claims for orders where tracking information shows as delivered.
Packages returned to us by the carrier due to an address or access-related issue can be refunded with a shipping charge deducted. The deducted shipping charge will be at least equal to our current flat-rate standard shipping charge.
30 Day Free Returns
We accept returns, for unused items in original packaging and condition, within 30 days of the date your order is shipped.
We do not accept returns for items listed under the BULK PACKS section of the site.
Contact us at Team@ShopIncense.com for a return label or use your own shipping carrier to send returns to the address below (we do not reimburse 3rd-party shipping costs). Please include your order number in the Subject line of the email.
6825 Shiloh Rd EAST Ste B7
Alpharetta, GA 30005
In rare cases, ShopIncense may make the decision to no longer offer returns to certain individuals (based on name, address, IP address, etc) on a case by case basis due to return frequency, or other factors. This policy helps us keep our 30 Day Free Return policy available to everyone.
Full refunds are made as long as items are returned in the original condition they were shipped in.
Unless otherwise stated at the time of purchase, items we sell do not come with a warranty outside of our return policy.
Same or Next Business Day For Most Orders
We pride ourselves on quickly fulfilling orders. Most orders received will ship same business or next business day.
If there is a significant delay in processing your order, we will notify you of the delay and provide options.
Cancel Anytime Before Your Order Ships
You can request to cancel an order for a full refund any time before the order ships. Contact us at Team@ShopIncense.com to cancel an order. Please include your order number in the Subject line of the email.
While rare, ShopIncense reserves the right to proactively cancel any order for reasons including, but not limited to: out-of-stock items, logistical issues, perceived risk of fraud, and general customer service decisions. Orders cancelled by ShopIncense.com will be refunded in full unless otherwise required.
SECURITY & YOUR INFORMATION
ShopIncense.com does not handle or store your payment information, and has no ability to do so. Your payments are securely processed by Shopify Payments - a well-known and trusted payment provider - or by whichever 3rd-party payment service you choose to complete your purchase with.
If you setup an account, ShopIncense.com has no ability to view or share your login information and will never do so.
It is important to us that you trust us with your information, and we take it seriously. In short, we only keep/use/share data that helps us improve the ShopIncense website or to communicate directly with you, if you have opted in to receive communications from us.
ShopIncense.com abides by applicable US laws with regards to your personal information provided to fulfill orders, sign up for newsletters, etc.
Some third-party tools we use to communicate with you and analyze data may require us to store your contact or other non-financial information within those tools (for example, Mailchimp & Google Analytics).
We do not share information with or sell information to 3rd parties for their own marketing purposes. We will never provide personal information to other parties to contact you directly unless you specifically opt in to allow it or we are required or compelled to do so for legal reasons.
We don't send marketing and newsletters often.
We will only send you marketing emails and newsletters if you have opted in via ShopIncense.com. These communications will always contain easy opt-out features.
Order and system-related emails, in general, cannot be opted out of, simply because we have to be able to communicate certain things to you to fulfill your order and provide good customer service.
If you are ever unhappy with the type or frequency of communications you receive from us, and don't know how to change it, email us at Team@ShopIncense.com and we will take a look.